Effective September 1, 2023, our refund policy will be revised to reflect the deduction of payment partner fees from the refund amount. This means that when you request a refund for a purchase made through our platform, we will refund the original purchase amount minus any fees imposed by our payment partners.
We understand that this may be a change from our previous policy, but we want to clarify that these fees are charged to us by our payment partners and are beyond our control. They cover the costs associated with payment processing and transaction handling.
Please be assured that we will continue to process your refunds promptly and efficiently, and we will provide you with a detailed breakdown of the refund amount, showing the deducted payment partner fees.
We value your business and trust in us, and we remain committed to delivering a seamless and secure payment experience. If you have any questions or concerns regarding this policy update, please do not hesitate to contact our customer support team at firstname.lastname@example.org or 0917-638-8535
Thank you for your understanding and continued support.