Refund Policy
Our policy lasts 1 week. If 1 weeks have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at afhome.team@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at affordahome.team@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Effective September 1, 2023, our refund policy will be revised to reflect the deduction of payment partner fees from the refund amount. This means that when you request a refund for a purchase made through our platform, we will refund the original purchase amount minus any fees imposed by our payment partners.
We understand that this may be a change from our previous policy, but we want to clarify that these fees are charged to us by our payment partners and are beyond our control. They cover the costs associated with payment processing and transaction handling.
Please be assured that we will continue to process your refunds promptly and efficiently, and we will provide you with a detailed breakdown of the refund amount, showing the deducted payment partner fees.
We value your business and trust in us, and we remain committed to delivering a seamless and secure payment experience. If you have any questions or concerns regarding this policy update, please do not hesitate to contact our customer support team at afhome.team@gmail.com or 0917-638-8535
Thank you for your understanding and continued support.
Must Read: Refund Policy Update as of September 1, 2023